G4S COVID-19 Update

As the latest news and advice around coronavirus continues to evolve quickly, we continue to work hard to stay a step ahead and offer you the best service we can.

As with all our customers and the wider business community, G4S Cash Solutions UK Limited continues to monitor and assess the ongoing situation involving Coronavirus (COVID-19), taking advice and following relevant Government, WHO & NHS guidance. Again, the interests, health and safety of all concerned, including our staff and customers, remains of paramount importance.

The G4S Cash Solutions Crisis Management Team (CMT) has been in full operation and convenes on a daily basis so as to review the evolving situation and assess implications of Government briefings and advice. Our CMT is working hard to ensure our business is running as normal as possible across all its operational and head office functions.

The Government’s assessment and response for COVID-19 remains in the ‘Delay’ phase. In line with our internal Incident Management Plans our business is operating under their business continuity plans and in line with our Covid-19 Risk Assessment. These include continual assessment of staff resources, staff well-being, and further focused monitoring, planning and response to mitigate and manage any forthcoming issues. Such assessment will also be taking account of recent Government advice concerning staff that may fall within a high risk category due to underlying health conditions and work closely with our staff for those affected.

The plans we have in place are robust and we continue to take a very proactive stance. We are monitoring resource levels across our entire operation on a daily basis and have home working in place for appropriate roles, suspended face to face meetings and unnecessary travel and taking advantage of our IT capabilities to maintain our critical business functions. Both our customer service functions and our operational teams continue to take steer from our customer’s on their respective views and impacts on their operations.

We are proactively scenario planning for as many scenarios as possible based on the information gleaned from the Government and other official sources. We will continue to tailor our capacity to the market’s requirement, responding to ad-hoc requests as they arise. We are also engaging both retailers and our supermarket strategic customers to better understand if our logistics capability and infrastructure can support elsewhere in maintaining our customers core business.

We remain committed to our Duty of Care to all our staff and customers, to ensure we maintain high standards of hygiene, education and guidance. We have introduced a driver declaration that our remote staff will carry with them when executing CVIT services to tender assurances locally that any person receiving a service is not putting themselves at risk of virus transmission in doing so.

We are continually providing up to date guidance & instructions to all employees on actions to take where there are concerns and queries relating to travel, seeking medical advice, on possible infections, symptoms, self-isolation, and reporting any incidents to the business.