G4S COVID-19 Customer Update 21.04.2020

With the evolving Covid-19 crisis we are continuing to review our service offering in line with Government guidance. Whilst there are many different circumstances to consider at this time, our aim is to ensure that G4S is ready to meet the needs and requirements of all our customers when we are called upon.

Restarting your services is as important to us as it is to you. Please read the following instructions carefully to ensure we can provide the cash services you require as quickly and effectively as possible.

If you usually order via the G4S IVR or portal, there is no need to send us an email.

Notice required: 

As we start to deliver cash back into UK businesses we would ask that you give us at least 7 days notice for each request. Customers with standing orders, please advise when you would like them to resume, again in accordance with the delivery instructions below

Details required when requesting a collection:

  • Email your request to g4scustomerservices@uk.g4s.com 

  • Email Subject Line to read - Collection - DD/MM/YYYY  

  • Contract Number

  • Full address of collection site

  • Amount to be collected

  • (Delete as appropriate) Please resume my regular service / This is a One off request

  • Date required

Details required when requesting a delivery:

  • Email your request to g4scustomerservices@uk.g4s.com   

  • Email Subject Line to read - Delivery - DD/MM/YYYY    

  • Contract Number

  • Full address of delivery site

  • Date required 

  • (Delete as appropriate below) 

  • This is one off recash, please resume my regular service as of DD/MM/YYYY

  • This is a one off delivery

  • Please resume my regular service as of DD/MM/YYYY

Amount to be delivered by denomination as below: 

£2 = £500  
£1 = £500  
50p = £250  
20p = £250  
10p = £100  
5p = £100  
2p = £20  
1p = £20  


To help us maintain our social distancing measures within our cash centre environment, we are asking customers to order in "full bag" values wherever possible.

We would also like to advise that orders should not be requested above your pre-agreed credit limit as authorised by your bank. If you do exceed this limit it may result in a delay to your order. You will not receive the full amount / requested denomination as this will have to be adjusted accordingly.

Completing the above allows us to ensure we can process your request as quickly as possible.

If you have any questions, please contact us at g4scustomerservices@uk.g4s.com

We will continue to communicate any updates accordingly and will be working with you to provide a smooth transition back to service as usual. We appreciate your flexibility at this challenging time. 


 G4S COVID-19 Customer Update 21.04.2020

With the evolving Covid-19 crisis, we continue to review our customers requirements to ensure cash collection services with G4S meet the needs and requirements of your business.

To ensure our customers do not incur costs unnecessarily, where services have been suspended due to COVID-19, we have automatically extended the suspension of cash collection services up to, and including 31st May.

We will review this process on a regular basis following the government guidelines. Should you require your services to be reinstated before this date, please contact our Customer Services department at g4scustomerservices@uk.g4s.com or call 0844 800 4205. 

We will communicate any updates accordingly and will be working with you to provide a smooth transition back to service as usual in due course.



G4S COVID-19 Update 01.04.2020

At this challenging time, G4S are committed to ensuring our customers are receiving the superior level of customer service they have become accustomed to.

We have worked tirelessly to be agile in planning our response to the current, evolving threat of Covid-19. With this approach, we have managed to remain fully operational across all of our sites, servicing existing as well as new customers, 7 days a week. 

This has allowed businesses and the public to continue to use cash as a much needed payment method. We would remind everyone that there is no evidence that notes or coins spread COVID-19, good hygiene practice is recommended after touching any inanimate object such as card, payment terminals, phones and screens. 

In order to retain the expertise of our employees, we are utilising the Government’s Coronavirus Job Retention Scheme. This has allowed us to flex our workforce to maintain the service levels required by our customers, while protecting the livelihood of our people.

We wish everyone well, and look forward to resuming business as usual in the near future.



Cash UK - Covid19 - Responses - External Update 19.03.2020

As the latest news and advice around coronavirus continues to evolve quickly, we continue to work hard to stay a step ahead and offer you the best service we can.

As with all our customers and the wider business community, G4S Cash Solutions UK Limited continues to monitor and assess the ongoing situation involving Coronavirus (COVID-19), taking advice and following relevant Government, WHO & NHS guidance. Again, the interests, health and safety of all concerned, including our staff and customers, remains of paramount importance.

The G4S Cash Solutions Crisis Management Team (CMT) has been in full operation and convenes on a daily basis so as to review the evolving situation and assess implications of Government briefings and advice. Our CMT is working hard to ensure our business is running as normal as possible across all its operational and head office functions.

The Government’s assessment and response for COVID-19 remains in the ‘Delay’ phase. In line with our internal Incident Management Plans our business is operating under their business continuity plans and in line with our Covid-19 Risk Assessment. These include continual assessment of staff resources, staff well-being, and further focused monitoring, planning and response to mitigate and manage any forthcoming issues. Such assessment will also be taking account of recent Government advice concerning staff that may fall within a high risk category due to underlying health conditions and work closely with our staff for those affected.

The plans we have in place are robust and we continue to take a very proactive stance. We are monitoring resource levels across our entire operation on a daily basis and have home working in place for appropriate roles, suspended face to face meetings and unnecessary travel and taking advantage of our IT capabilities to maintain our critical business functions. Both our customer service functions and our operational teams continue to take steer from our customer’s on their respective views and impacts on their operations.

We are proactively scenario planning for as many scenarios as possible based on the information gleaned from the Government and other official sources. We will continue to tailor our capacity to the market’s requirement, responding to ad-hoc requests as they arise. We are also engaging both retailers and our supermarket strategic customers to better understand if our logistics capability and infrastructure can support elsewhere in maintaining our customers core business.

We remain committed to our Duty of Care to all our staff and customers, to ensure we maintain high standards of hygiene, education and guidance. We have introduced a driver declaration that our remote staff will carry with them when executing CVIT services to tender assurances locally that any person receiving a service is not putting themselves at risk of virus transmission in doing so.

We are continually providing up to date guidance & instructions to all employees on actions to take where there are concerns and queries relating to travel, seeking medical advice, on possible infections, symptoms, self-isolation, and reporting any incidents to the business. 

Cash UK - Covid19 - Responses - External Update 19.03.2020